We craft every piece with love and care, and your satisfaction means everything to us. If something goes wrong, we're here to make it right.
✅ Returns Are Accepted If:
- Your item arrives damaged or defective
- You contact us within 48 hours of receiving your order
📩 How to Request a Return:
- Send us a message on Instagram @lunaby_aliza or email us at [email protected]
- Include your Order Number
- Share photos of the item and a brief explanation of the issue
📦 Return Shipping:
- In most cases, the customer is responsible for return shipping
- If the issue is on our end, we'll do our best to cover or assist with shipping
- We'll guide you through each step of the return process
❌ Items Not Eligible for Return:
- Items damaged after use
- Customized or sale items (unless received damaged)
💖 Thank You for Shopping with Luna by Aliza!
We truly value your trust and support. You're not just a customer—you're part of the Luna family.
Warm regards,
Aliza
Founder – Luna by Aliza
📧 [email protected]
📱 Instagram: @lunaby_aliza
🌐 Website: lunabyaliza.com.pk
